Frequently asked questions

Livity comes with a 3-day free trial. If it's not for you, cancel before the trial ends and you won't be charged — Settings → your name → Subscriptions → Livity.

Subscriptions are managed through Apple: Settings → your name → Subscriptions → Livity → Cancel. As long as you cancel before the next renewal date, you won't be charged again.

Refunds for App Store purchases are handled by Apple directly — request one at https://reportaproblem.apple.com. Also cancel future renewals in your iPhone Subscriptions so you're not billed again.

Monthly, annual, and a one-time Lifetime purchase — current pricing shows in the app's paywall. Annual is cheaper per month; Lifetime is a single payment, no renewals. (Lifetime shows when you don't have an active subscription — if you're mid-trial and want it, cancel the trial first, then it appears.)

Livity reads from Apple Health — allow all the categories it asks for (especially Sleep, Heart Rate, Activity). You can review them anytime in Health → Sharing → Apps → Livity. Some scores (like Body Battery) need 3–5 days to calibrate. Guide: https://livity-app.com/en/user-manual

Livity reads sleep from Apple Health, so you need a device writing sleep there. With an Apple Watch, wear it to bed with Sleep tracking on (without it the watch only captures a rough partial night). Choose your source in Profile → Preferences → Health Preferences → Sleep Data Source.

Usually sync timing — the phone updates first, the watch catches up. To force a refresh: delete Livity from the Apple Watch, update Livity on your iPhone, then reinstall the watch app from the Watch app on your iPhone.

In the iPhone Health app → Sharing → Apps → Livity, turn on the categories you want. If it worked then stopped, toggle Livity's access off and back on. Make sure the device recording the data is actually writing to Apple Health.

Yes — Profile → Integrations → Garmin. If it stops syncing, disconnect and reconnect there.

Yes — Profile → Integrations → Google Health pulls in Fitbit sleep, heart rate, steps, workouts and more.

Livity works through Apple Health rather than connecting to those apps directly, so it uses whatever your device writes into Apple Health. Turn on that device's Apple Health export and Livity will read it. Some devices don't export to Apple Health at all — in that case your Apple Watch (or Garmin/Fitbit) is the more complete source.

Log by photo, barcode, description, or manually. If you see "not authorised," enable Nutrition writing in Settings → Health → Data Access & Devices → Livity. The AI photo/description recognition has a daily limit — if you hit it, you can still log via barcode, a recent/saved meal, or by entering macros yourself, and the AI resets the next day.

No direct integration, but they connect through Apple Health. Turn on Apple Health syncing in that app, make sure Livity can read Nutrition in Apple Health, and your meals flow in automatically.

Livity measures resting HR and HRV over your sleep window (your most-rested period), not the whole day — that's the more meaningful recovery signal, so it won't exactly match Apple Health's whole-day figure. That difference is normal.

That happens when several sources (e.g. Apple Watch + Garmin + Strava) write the same metric. Turn off the ones you don't want counted in Profile → Health Data Sources.

They're built from your workout heart-rate data (workouts without HR are estimated). Training Load reflects the load you're carrying; Training Readiness reflects how recovered you are — different things, so they can point different ways.

It recharges mainly from sleep and drains with activity and stress, so a night with little recorded sleep leaves it low in the morning. It also needs a few days to calibrate.

It's based on your time in heart-rate zones. Each HR-zone method uses a different formula, so switching methods changes your zone minutes and the resulting age — it's reflecting your chosen method, not an error.

Livity follows your iPhone's language. To set it just for Livity: iPhone Settings → find Livity in the apps list → Language → choose your language (or change your phone's language).

Email team@livity-app.com and we'll delete it. Livity is privacy-first — your health data lives on your device and is never sent to our servers, so deleting the app removes it.